Travel Insurance Faq
24X7 Helpdesk: +91-124-4998999




Why do I need Travel Insurance?

One usually travels abroad for two reasons- a pleasure trip or a business trip. You do not want anything to ruin your hard earned holiday or your crucial business meeting. But there is a possibility of some unexpected occurrence no matter how perfect the planning is. Unfortunate events such as baggage loss, passport loss, a medical emergency or an accident can affect you. Having Overseas Travel Insurance protects you from all such perils. It ensures that in the unknown foreign land you are not left stranded in any kind of an emergency.

What is a TPA?

TPA stands for Third-Party Administrator. The most essential service they provide is cashless medical services. They also provide the necessary information to deal with any problem regarding claims.

What does a standard travel policy cover?

A standard travel policy covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third-party liability.

In the case of medical treatment is required, is there any need for any pre-approval before hospitalization?

You would need to contact our third-party administrator and they would arrange for the cashless claims for the medical treatment.

If pre-approval is required then what are the procedures?

For hospitalization, we have a toll-free no., which you have to call up for the cashless claim, and for a physician visit, you will be getting reimbursement on the bills

Please call our toll-free numbers to register your claim

To assist you around the clock in case of an emergency when you are abroad, the insurance company has tied up with PHM Global and their address is

Paramount Healthcare Management Pvt.Ltd.

Travel Health Dept.
Elite Auto House, 1st Floor,
54-A, M.Vasanji Road,
Chakala, Andheri (E),
Mumbai- 400093

Tel: 00 91 22 40004216 / 40004219

Toll-Free: 1 866 978 5205 (Within USA)

Fax: 00 91 22 67021259 / 260


Dedicated Helpline number for ITGI - 0091 22 67515551

In addition, you can avail of the following toll-free numbers depending on the country you visit

Country International Access Code (+) UIFN Number
Originating Country International Access Code (+) UIFN number
Australia 11 800-80008400
Austria 0 800-80008400
Belgium 0 800-80008400
China 0 800-80008400
Denmark 0 800-80008400
Finland 990 800-80008400
Finland 999 800-80008400
France 0 800-80008400
Germany 0 800-80008400
Hong Kong 1 800-80008400
Hungary 0 800-80008400
Ireland 0 800-80008400
Israel 14 800-80008400
Italy 0 800-80008400
Japan 001-010 800-80008400
Japan 0033-010 800-80008400
Japan 0061-010 800-80008400
Japan 0041-010 800-80008400
S.Korea 1 800-80008400
S.Korea 2 800-80008400
Malaysia 0 800-80008400
Netherlands 0 800-80008400
New Zealand 0 800-80008400
Norway 0 800-80008400
Philipines 0 800-80008400
Portugal 0 800-80008400
Singapore 1 800-80008400
Spain 0 800-80008400
Sweden 0 800-80008400
Switzerland 0 800-80008400
Thailand 1 800-80008400
UK 0 800-80008400
Canada (001) 18663771177
USA (001) 18663815720
Way to dial a UIFN number from the originating country
The international access code + UIFN number
For e.g.: if the ITU UIFN number is 800 80008400, the way this number is dialled is international access code + 800 8000 8400.
For e.g.: The international access code for Australia is 0011, so the above number will be dialled as 0011 800 8000 8400 from Australia

How long does it take to receive the policy papers once I purchase the policy online?

The hard copy of the policy will be delivered by your travel agent. However, we also e-mail it to you and you can take print out of the policy instantly. This works as a legally valid document, even at the time of claims, as all you need to have is your passport details and policy number.

What are the average costs of medical treatment abroad?

Please refer to the table for the average costs of medical treatment abroad in the U.S. vis-a-vis India.

Heart Surgery (Valve Replacement) Rs. 250,000 - Rs. 300,000 Rs. 14,40,000
Bone Marrow Transplant Rs. 33,10,000 Rs. 1,20,00,000
Liver Transplant Rs. 33,10,000 Rs. 1,44,00,000
Orthopedic surgery Rs. 280,000 Rs. 960,000
Cataract Surgery Rs. 60,000 Rs. 96,000
Open Heart Surgery (CABG) Rs. 240,000 - Rs. 480,000 Rs. 72,00,000
Neuro Surgery with Hypothermia Rs. 312,000 Rs. 10,00,000
Spine Surgery Rs. 100,000 - Rs. 300,000 Rs. 300,000 - Rs. 600,000
Brain Tumor (Biopsy) Rs. 50,000 - Rs. 200,000 Rs. 200,000
Brain Tumor (Surgery) Rs. 200,000 Rs. 480,000

What is 'pre-existing illness'?

A Pre-Existing Illness' is one with which the person is already suffering from before he buys the policy. This policy does not cover pre-existing diseases even if:

  • The illness had not been treated.
  • The illness is already treated.
  • Medical advice has been sought in the last six months before commencement of the trip abroad.

What if I lose my passport? Is that covered?

Yes, passport loss is covered in our policy. Expenses incurred towards the procurement of a duplicate / temporary passport are also covered.

What happens if my baggage is delayed for more than one day but not lost?

Overseas Travel Insurance policy covers checked-in baggage loss and delay. If your baggage is delayed for more than 12 hours, the compensation for emergency items purchased, like medicines, clothing and toiletries, would be given. If your baggage is lost, then compensation for the market value of the items lost is given.

What do I do if I fall sick when I am overseas?

In case of an emergency, go to the hospital and avail the treatment. Then call the helpline as mentioned above.

Contact Us